Privacy Policy

1. Introduction

Cutycle ("we," "us," or "our") operates a SaaS platform that helps nail technicians manage bookings, payments, portfolios, and client relationships. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following types of personal data:

• Account information: Name, email address, phone number, and password when you create an account.
• Payment information: Payment details are collected and processed securely by Stripe. We do not store your full card number on our servers.
• Booking data: Appointment details, service preferences, and scheduling information.
• Portfolio content: Photos and images uploaded to your portfolio or submitted for AI-powered quotes.
• Usage data: Device information, browser type, IP address, pages visited, and interactions with our platform.

3. How We Use Your Information

• To provide and maintain our services, including booking management and payment processing.
• To generate AI-powered price quotes from uploaded photos.
• To display your portfolio to potential clients.
• To send appointment reminders, payment links, and follow-up messages via SMS and email.
• To process payments through Stripe Connect.
• To analyze platform usage and improve our services.
• To communicate updates, promotions, and support responses.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: For payment processing and Stripe Connect for payouts to nail technicians. See Stripe's Privacy Policy.
• Firebase: For authentication and data storage.
• Twilio: For sending SMS messages including appointment reminders and payment links.

5. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookie preferences through your browser settings. Some cookies are essential for the platform to function and cannot be disabled.

6. Data Sharing

We do not sell your personal information. We share data only with the third-party service providers listed above, as necessary to operate the platform. We may also disclose information if required by law or to protect our rights and the safety of our users.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request a portable copy of your data.

To exercise any of these rights, contact us at the address below.

9. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of Cutycle after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at support@cutycle.com.